We're Here toHelp
Get the support you need to maximize your security investment with our world-class customer support team.
Response Time
For enterprise customers
Satisfaction
Customer satisfaction rate
Availability
Round-the-clock support
Experts
Global support team
Frequently Asked Questions
How do I get started with Encryptere?
Getting started is easy! Sign up for a free trial, and our onboarding team will guide you through the initial setup and configuration.
What support is included in my plan?
Support varies by plan. Community users get forum access and documentation, while Professional and Enterprise customers receive priority support with faster response times.
How quickly will I receive a response?
Response times depend on your support plan and issue severity. Enterprise customers receive responses within 1 hour for critical issues.
Can I upgrade my support plan?
Yes, you can upgrade your support plan at any time. Changes take effect immediately, and you'll have access to enhanced support features.
Do you offer training and onboarding?
Yes, we provide comprehensive training and onboarding for all customers. Enterprise customers receive dedicated training sessions and ongoing education.
Is there emergency support available?
Enterprise customers have access to our emergency hotline for critical security incidents. We provide 24/7 emergency response for qualifying issues.
Still Need Help?
Our support team is standing by to help you succeed with Encryptere. Get in touch and we'll resolve your issue quickly.